Live Customer Care

TERMS & CONDITIONS

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.connectwide.com Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms"). By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

INTRODUCTION

Welcome to the www.connectwide.com (“Website”) service provided by Connectwide. This website is owned and operated by Connecwide.

TERMS AND CONDITION FOR CONNECTWIDE.COM COUPON & DISCOUNTS

End of season sale prices are inclusive GST.

The offer is valid only for online orders placed on www.connectwide.com

To avail this discount, please type the coupon code in the ‘Coupon Code’ box provided on the shopping bag page during checkout.

The offer is valid only for successful/approved transactions.

No two offers can be available simultaneously.

The Approval of the order is at the sole discretion of www.connectwide.com

We do not return or exchange Gift Vouchers.

Connectwide Reserves the right at any time, without notice, to add/alter/change/ or vary any or all of these terms and conditions or to replace, entire or in part, this offer by another offer, whether similar to this offer or not, or to withdraw it altogether.

In the event of non-happening, cancellation or partial happening of the offer for reasons beyond anybody’s control or Act of God, neither Connectwide or their agent, sponsors nor their agent, successors or assigns shall be liable to any of the customers participating in the offer.

By participating in the promotional offer, the Customers shall be deemed to have accepted these Terms and Conditions.

Any disputes arising out of this offer shall be subject to the exclusive jurisdiction of courts in Bhopal  only. We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to Connectwide. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Connectwide. You may not modify, distribute or re-post something on this website for any purpose.

ACCURACY OF CONTENT AND INVITATION TO OFFER

Connectwide has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of GST. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Connect disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Connectwide shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

All products/services and information displayed on www.connectwide.com  constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. Connectwide.com reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Connectwide.com and the balance would continue to be on offer to Connectwide.com and Connectwide.com reserves the right to accept or reject such balance order. No act or omission of Connectwide.com prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

ELIGIBILITY TO USE

Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. Connectwide.com reserves the right to terminate your membership and refuse to provide you with access to the website if Connectwide.com discovers that you are under the age of 18 years. The website is not available to persons whose membership has been suspended or terminated by Connectwide.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this web from India. Connectwide.com makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Connectwide.com will deliver the products only within in India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if Connectwide.com receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances Connectwide.com retains the right to accept or reject the order.

Those who choose to access this website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. Connectwide.com will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Connectwide.com you agree to be bound by the Terms and Conditions.

ACCOUNT AND REGISTRATION OBLIGATIONS

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy . If you use the Website, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Connectwide shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorised use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If Connectwide.com has reason to believe that there is likely to be a breach of security or misuse of the Connectwide.com Website, we may require you to change your password or we may suspend your account without any liability to Connectwide.com.

Connectwide.com does not want to receive confidential, proprietary or trade secret information through this Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to Connectwide.com will be deemed non-confidential. By submitting any such information, you are granting Connectwide.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

You also agree and confirm:

To provide true, accurate, current and complete information about yourself as prompted by Connectwide registration form or guest details form (such information being the “Registration Data”).

To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if Connectwide.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Connectwide.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Connectwide.com for redelivery shall be claimed from you and you shall pay such cost.

That you will use the services provided by Connectwide.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website.

You will provide authentic and true information in all instances where such information is requested of you. Connectwide.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Connectwide.com has the right in its sole discretion to reject the registration and debar you from using the Services of Connectwide.com and or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

USAGE RESTRICTIONS

You shall not use the Website for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorised access to other computer systems.

Interfering with any other person's use or enjoyment of the Website.

Breaching any applicable laws;

Interfering or disrupting networks or websites connected to the Website.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

EXACTNESS NOT GUARANTEED

Connectwide.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user.

PRICING INFORMATION

While Connectwide.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Connectwide.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Connectwide.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, Connectwide.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Connectwide.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Connectwide.com accepts your order the same shall be debited to your credit / debit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Connectwide.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.

IN CASE OF MISPRICING

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures. If an item's correct price is lower than our stated price, we charge the lower amount and send you the item. If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation

We strive to provide you with best value. However, sometimes a price online may not match the price in a store in your particular geographic region and store pricing may sometimes differ from online prices. Prices and availability are subject to change without notice.

CANCELLATION BY CONNECTWIDE.COM

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will inform you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit / debit card has been charged, the said amount will be reversed back in your Card Account.

We will seek authorization on your Card for the aggregate amount of the order placed by you, however, we may charge your card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on your card from your Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured / charged. If however the same is charged to your card / bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Connectwide.com reserves the right to capture / charge your card to the full or partial authorized amount for the concerned order.

CANCELLATION OF FRAUDULENT ORDERS

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Connectwide.com reserves the right to cancel pending and future orders without any liability. Connectwide.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

CANCELLATIONS BY THE CUSTOMER

You may cancel your order or some items in your order before we bill and ship the items. You may also exchange the merchandise or get a refund by returning the merchandise (with the exception of perishables, made to order, or items of personal hygiene such as under garments and cosmetics) in unused, saleable condition in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered. For details of how to exercise this right please see our Returns Policy. In case we receive a cancellation notice and the order has not been processed /approved by us, we shall cancel the order and refund the entire amount, if any, charged to your card. However, orders placed for the First Citizen Membership or gift vouchers cannot be canceled or returned. The customer agrees not to dispute the decision made by Connectwide.com and accept Connectwide.com decision regarding the cancellation.

FRAUDULENT / DECLINED TRANSACTIONS

Connectwide.com and its associated acquiring bank or financial institutions reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. Connectwide.com and its associated acquiring banks or financial institutions reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

ELECTRONIC COMMUNICATIONS

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRODUCT WARRANTY TERMS

Defective product must be notified to our Customer Care department on +91-8959688666 within 48 hours of delivery received. Our fully equipped service centre at CONNECTWIDE, with trained manpower takes care of all servicing needs during the said warranty period, as well as after expiry of the warranty period. All CONNECTWIDE electrical goods have a warranty of up to 1 months from date of receipt to customer. During Warranty period, product will be repaired. Under unavoidable circumstances, if product cannot be repaired, it will be replaced depending on stock availability at that point of time. Warranty is void if product is tampered with or repair attempted at customers end & prior to receipt at CONNECTWIDE warehouse. Warranty is void if product is not used following specific guidelines as per manual/instruction booklet. Repair requests are not entertained after expiration of Warranty. CONNECTWIDE does not supply any extra attachments, apart from one supplied in original product. No loose spare parts will be supplied by CONNECTWIDE during Warranty period. CONNECTWIDE is not responsible for replacement of product if it is mishandled due to negligence at customers end & or if damaged during transit. During Warranty period, CONNECTWIDE will not refund money if product can be repaired or replaced. For repairs/replacements under Warranty, product must be delivered to CONNECTWIDE warehouse by customer at his or her own cost. Return charges will be borne by CONNECTWIDE under such circumstances. Warranty on all Non-CONNECTWIDE Products will be defined by and be responsibility of their respective manufacturers.

REVIEWS, FEEDBACK, SUBMISSIONS

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Connectwide.com on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain Connectwide.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Connectwide.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Connectwide.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Connectwide.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Connectwide.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of 'spam'.

Connectwide.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant Connectwide.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Connectwide.com and its affiliates for all claims resulting from any Comments you submit. Connectwide.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

PRIVACY POLICY

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy . We view protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of our most important assets. We store and process your Information on computers located in India and abroad that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Website.

GOVERNING LAW AND JURISDICTION

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Bhopal, Madhyapradesh- INDIA shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Connectwide. and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

Connectwide.com may at any time modify the User Agreement without any prior notification to you. Subsequent to any modification of the User Agreement, we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on Connectwide.com . You can access the latest version of the User Agreement at any given time on Connectwide.com . You should regularly review the User Agreement on Connectwide.com . In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.




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