Returns & Refund Policy
All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy. However no Products will be accepted by the Seller if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
Conditions are as follows-
You may request for a refund /replacement within 10 days of delivery, as long as it is unworn, unwashed, without stains, undamaged and with all original tags, packaging intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
*The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:
Consumables & Softwares
Cases in which returns are acceptable:-
Goods delivered in a physically damaged condition
Goods delivered but missing parts or accessories
Goods was different from what was ordered,
Except all other reasons products are "non-returnable”
In case you need more information regarding product details which is not mentioned in description, kindly feel free to contact us before placing order, your query will be answered in a maximum time of 48 hours.
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address. For return pickup customer needs to bear the return shipment charges. Our company will bear the charges only when it comes under any of the above mentioned points 1, 2 & 3. For availing this customer needs to share actual product images describing defect etc. within 48 hours of receiving the product.
During pick-up or return dispatch by customer, customer must ensure following conditions:
Correct, Complete & Unused Product to be sent back
Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. All in-the-box accessories, freebies and combos (wherever applicable) should be present. The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (if any).
The field executive may refuse to accept the returns if any of the above conditions are not met (wherever we can arrange reverse pickup).
Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Connectwide may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Connectwide will refund the charged amount to the customer (only for which the payment is already received).
For Online Refunds
In case the payment mode of the refunded order is Online (Credit Card/Net Banking) the amount will be refunded to the customer Card Account. Refund will be done within 10 working days from the date of request of refund. For online refund the transaction might take 8-10 working days to reflect into your account.
For Offline Refunds
In case the payment mode of the refunded order is offline (COD/Cheque/DD/any other offline payment mode) the mode of refund will be through Cheque. Refund will be done within 10 working days from the date of request of refund. Refund cheques will be sent to the billing address of the refunded order.
Estimated refund of Courier Charges will be:
For Product Weighing less than or equal to 500 gm, Flat Rs. 70 will be refunded
For Product weighing above 500 gm, refund will be equal to the amount mentioned on the courier slip or in proportion to the product weight (up to a maximum of Rs. 160/kg), whichever is minimum.
In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to Connectwide.com or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the Seller or Connectwide may lead to no refund/exchange being issued to the User. The User waives any claims against Connectwide in this regard.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier. Unfortunately, an order cannot be cancelled once the item has been delivered to you.Once you request the cancellation of item(s) in your order, it will take us a maximum of 3-4 business days to cancel the order and initiate a refund. You will be notified of the same by email/Call/SMS. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Connectwide.
The User may be considered fraudulent if inter alia any of the following scenarios are met:
Users doesn't reply to the payment verification mail sent by Jabong
Users fails to produce adequate documents during the payment details verification
Misuse of another Users's phone/email
Users uses invalid email and phone no.
Overuse of a voucher code
Use of a special voucher not tagged to the email ID used.
Users returns the wrong product
Users refuses to pay for an order
Users is involved in the snatch and run for any order
The User may be considered loss to business if any of the following scenarios are met:
User with a very high return rate
Invalid/Incomplete address cases
Repeated request for monetary compensation for petty issues